Frequently asked questions

Build Your Foundation and Strengthen Your Skills are free for each certification. A certification pack unlocks the later guided sessions and mock exams for that certification.

Each pack covers one certification. It unlocks that certification's exam simulations and remaining guided sessions together; you do not buy individual exams. Other certifications have separate packs.

You can try free practice without an account. Sign in to save completed attempts to your history, track results across sessions, or buy a certification pack.

Yes. Return to the certification page and choose Continue session. Signed-in progress is saved to your account. If you practise without signing in, return in the same browser on the same device; clearing browser data removes that local progress.

Sign in to the same account you used at checkout, return to the certification page, and refresh it. If access is still missing, contact us with the certification name and your payment receipt reference so we can investigate.